Support
Something not working? Here are the usual fixes.
How do I restore my purchase?
Open Settings in the game and tap "Restore purchases". Use the same Apple Account you bought it with.
I got a new iPhone. How do I keep my progress?
Progress syncs through your iCloud account. Sign in with the same Apple Account and make sure iCloud is on for Hollowcall in Settings → [your name] → iCloud.
The next chapter is still downloading.
Chapters download from the App Store after you unlock them. Stay connected, preferably on Wi-Fi. If a download stops, it picks up from where it left off the next time you open the game.
I can't hear the voices.
Check that your iPhone is not on silent and that the Voices slider is up in the game's Settings.
How do I get a refund?
Purchases are processed by Apple. Request a refund at reportaproblem.apple.com.
My achievements don't show up.
Achievements use Game Center. Sign in to Game Center in iPhone Settings and reopen the game.
Contact us
Email us with your iPhone model and iOS version: vexloftstudio@gmail.com